iTunes
Q: I paid for iTunes card, but I didn't receive it?



Ans: Kindly report it to our Customer Support team by filling the contact us form or give us a call. Please ensure to provide us with information related to the payment and the error if exists, screenshot can do the job and we will check it out aand contact you ASAP.
Q: I wanted to pay for iTunes Gift Card - USA but I paid for Ggogle Play by mistake. Can you please help me and fix my mistake?



Ans: Kindly report it to our Customer Support team by filling the contact us form or give us a call. Please ensure to provide us with information related to the payment, screenshot can do the job and we will check it out and will try to fix it.
Q: I paid for iTunes card and the code I got is already redeemed, the following error returned "Error code already redeemed". What is the solution?



Ans: Kindly report it to our Customer Support team by filling the contact us form or give us a call. Please ensure to provide us with the information related to the payment and the error, screenshot can do the job and we will check it out and contact you ASAP.



KIOSK
Q: I wanted to pay for charging my mobile number using one of eNet KIOSK machine, but I paid extra cash, Can I retrieve back the extra cash I paid? Can you please help me and fix my mistake?



Ans: Kindly report it to our Customer Support team As soon as possible by filling the contact us form or give us a call. Please ensure to provide us with information related to the payment like your name, the date and time, the KIOSK location, the amount of the extra cash and the receipt or screenshot. Send us also copy of your Civil ID and we will check it out and will try to fix it
Q: I wanted to pay for iTunes Gift Card, but I paid for Google Play by mistake. Can you please help me and fix my mistake?



Ans: First of all, don't use the card as we will contact iTunes to verify if it is active and not redeemed. Kindly report it to our Customer Support team by filling the contact us form or give us a call. Please ensure to provide us with information related to the payment, screenshot can do the job and we will check it out and will try to fix it.



Misc
Q: I have purchased US PlayStation card and lost the secret code. Could you please resend it?



Ans: kindly report it to our Customer Support team by filling the contact us form or give us a call. Please ensure to provide us with information related to the payment, screenshot can do the job and we will check it out and will send secret code to you.



Orbex
Q: I made a transaction for my Orbex account and my bank sent me the transaction approval. My transaction failed so I called my bank and they told me that the amount is in hold. What is the solution?



Ans: Kindly report it to our Customer Support team by filling the contact us form or give us a call. Please ensure to provide us with information related to the payment and the error if exists, screenshot can do the job and we will check it out and fix it.



TeleCommunication
Q: Recharge code Is not received, so how to get it?



Ans: Please note that the TopUp code exists in the receipt you received by email. If you didn't receive it please contact us and provide us with your mobile number and we will send it to you via SMS.
Q: I paid and the amount is deducted from my bank account and my line bill is not paid. What is the Solution?



Ans: You paid for TopUp card and not for Postpaid charge. Please note that the TopUp code exists in the receipt you received by email. If you didn't receive it, please contact us and we will send it to you via SMS.
Q: I paid for a card that is not charging ?



Ans: Kindly report it to our Customer Support team by filling contact us form or give us a call and we will check it out and fix it.
Q: I paid and the amount is deducted from my bank account, but I didn't get the paid for service. What is the Solution?



Ans: Please note that If you paid for TopUp, the code exists in the receipt you received by email, contact us and we will send it to you via SMS. If your complaint is not related to topUp service, then kindly report it to our Customer Support team by filling the contact us form or give us a call. Please ensure to provide us with information related to the payment and the error if exists, screenshot can do the job and we will check it out and fix it.
Q: I wanted to pay for charging my mobile number, but I inserted a wrong number by mistake, have I lost the money? Can you please help me and fix my mistake?



Ans: Kindly report it to our Customer Support team As soon as possible by filling the contact us form or give us a call. Please ensure to provide us with information related to the payment, screenshot can do the job. Send us also copy of your Civil ID and we will check it out and will try to fix it.
Q: I wanted to pay for charging my mobile number with 10 KD but I inserted 100 KD by mistake, Can I retrieve back the extra paid money? Can you please help me and fix my mistake?



Ans: Kindly report it to our Customer Support team As soon as possible by filling the contact us form or give us a call. Please ensure to provide us with information related to the payment, screenshot can do the job. Send us also copy of your Civil ID and we will check it out and will try to fix it.