to Automated Services Network Co. through its products, services, or any other features,
technologies or functionalities offered by us on our website or through any other
means (eNet Services)
To operate the eNet Services and to reduce the risk of fraud, Automated Services
Network Co. ("eNet", "we" or "us") must ask you to
provide us with information about yourself and your credit or debit card and/or
use that information. eNet takes the privacy of your personal information very seriously
and will use your information only in accordance with the terms of this Privacy
Policy. We will not sell or rent your personally-identifiable information or a list
of our customers to third parties. However, as described in more detail in Part
D below, there are limited circumstances in which some of your information will
be shared with third parties, under strict restrictions, so it is important for
that are hosted on the e.net.kw website or any other eNet domain.
Service, you expressly consent to our use and disclosure of your personal information
into and subject to the terms of the eNet User Agreement.
Please note that your personal information may be stored and processed on eNet's
computers in Kuwait where eNet facilities are located. The laws on holding personal
data in Kuawiat may not offer the same level of protections as the laws of other
countries but eNet will hold and transmit your personal information in a secure
If you object to your personal information being transferred or used as described
Other pages on the eNet website include links to third-party websites. These sites
are governed by their own privacy statements and eNet is not responsible for their
operations, including but not limited to their information practices. Users submitting
information to or through these third-party websites should review the privacy statement
of these sites before providing them with personally-identifiable information.
To open an eNet account or use eNet Services, you may need to provide your name,
residential address, phone number, date of birth, and email address. To make
payments through eNet may require your credit card, debit card or bank account information.
We may also ask you to choose different security questions to answer (such
as your city of birth or your mother's name). This required information is necessary
for us to process transactions, issue a new password if you forget or lose your
password, protect you against credit card fraud and bank account fraud, and to contact
you if we need to, when administering your account.
When you use eNet Services to execute payment transactions, we ask you to provide
information related to each transaction, including the amount of the transaction,
the type of transaction (purchase of goods, purchase of services, or simple bill
payment), and the email address or phone of a third party. We retain this information
for each of your transactions through eNet. We also collect the Internet address
(IP address) and other identifying information about the computer or device you
use to access your eNet account or use the eNet Services, to help detect potentially-unauthorised
Information About You From Third Parties
To protect all our customers against potential fraud and to meet our legal obligations,
we may use third parties to verify the information you provide. In the course of
such verification we receive personally-identifiable information about you from
such services. In particular, if you register a credit card or debit card with eNet,
we will use card authorisation and fraud screening services to verify that your
card information and address matches the information that you supplied to eNet and
that the card has not been reported as lost or stolen.
eNet, at its sole discretion, also reserves the right to periodically retrieve and
review a business and/or consumer credit report for any account and reserves the
right to close an account based on information obtained during this credit review
We may also collect information from other companies.
If we cannot verify the information that you provide, we ask you to send us additional
information by fax (such as your driving licence, credit card statement and/or a
recent utility bill or other information linking you to the applicable address),
or to answer additional questions online to help verify your information.
Website Traffic Information
Because of the way that World Wide Web communication standards work, when you arrive
at or leave the eNet website, we automatically receive the Web address of the site
that you came from or are going to. We also collect information on which pages of
our website you visit while you are on the eNet site, the type of browser you use
and the times you access our website. We use this information to try to understand
our customers' preferences better and to manage the load on our servers, so
as to improve our service and your experience with eNet.
Our Use of "Cookies"
"Cookies" are small files of data that reside on your computer and allow
us to recognise you as a eNet customer if you return to the eNet site using the
same computer and browser or otherwise use the eNet Services. We send a "session
cookie" to your computer if and when you log in to your eNet account by entering
your email address and password. We use these cookies to recognise you if you visit
multiple pages in our site during the same session, so that you don't need to
re-enter your password multiple times. Once you log out or close your browser, these
session cookies expire and no longer have any effect.
We also use longer-lasting cookies to display your email address on our sign-in
form so you don't have to retype the email address each time you log in to your
eNet account or otherwise use the eNet Services. Our cookie files are encoded so
that your email address and other information can only be interpreted by eNet. We
may, however, share cookie information with certain merchants with whom we have
an official co-marketing relationship regarding whether a user identified by the
merchant is already registered with eNet.
and advertising; measure promotional effectiveness, and promote trust and safety.
You may encounter cookies from third parties when using the eNet Services on websites
we do not control. For example, if you view a web page created by a third-party
or use an application developed by a third party, there may be a cookie placed by
that web page or application
Customer Service Correspondence
If you send us correspondence, including emails and faxes, we retain such information
in the records of your account. We will also retain customer service correspondence
and other correspondence from eNet to you. We retain these records so that we can
measure and improve our customer service and investigate potential fraud and violations
of our User Agreement. We may, over time, delete these records if permitted by law.
Questionnaires, Surveys and Profile Data
From time to time, we offer optional questionnaires and surveys to our users for
such purposes as collecting demographic information or assessing users' interests
and needs. The use of the information collected will be explained in detail in the
survey itself. If we collect personally-identifiable information from our users
in these questionnaires and surveys, the users will be given notice of how the information
will be used prior to their participation in the survey or questionnaire.
We may collect, store and process your personal information on servers operated
by a related company located in the United States.
Our primary purpose in collecting personal information is to provide you with a
safe, smooth, efficient, and customised experience. You agree that we may use your
personal information to:
We don’t sell or rent your personal information to third-parties for their
marketing purposes without your explicit consent. We may combine your information
with information we collect from other companies and use it to improve and personalise
our services, content and advertising. If you don’t wish to receive marketing
communications from us or participate in our ad-customisation programs, simply indicate
your preference by logging into your account and changing your preferences or by
following the directions provided with the communication or advertisement.
Disclosure to Other eNet Customers
If you are a registered eNet user, your name, email addresses, Civil ID (if applicable),
date of sign-up and whether you have verified control of a bank account are displayed
to eNet clients whom you have paid or who are attempting to pay you through eNet.
If you are a Business account holder, we will also display to other eNet clients
the website address (URL) and customer service contact information that you provide
us. In addition, this and other information may also be shared with third parties
when you use these third parties to access the eNet Services. Unless you agreed
to it, these third parties are not allowed to use this information for any purpose
other than to enable the eNet Services. However, your credit card number, bank account
and other financial information will NEVER be revealed or will be masked before
sending to anyone whom you have paid or who has paid you through eNet or with third
parties that use eNet Services, except with your express permission or if we are
required to do so pursuant to credit card rules, a subpoena or other legal process.
If you are buying goods or services and pay through eNet, we may provide the seller
with the shipping address for the goods and your confirmed credit card billing address
to complete your transaction with the seller. The seller is not allowed to use this
information to market their services to you unless you have agreed to it.
We work with third parties, including merchants to enable them to accept or facilitate
eNet payments from or to you. Third parties who offer this service will share personally-identifiable
information you provide to them such as your email address, or mobile number to
inform you when a payment is sent to you, or when you are attempting to pay that
merchant with eNet to validate your ability to pay with eNet or the existence of
with verification results of the validity of the personally-identifiable information
that you provided to the merchant.
We may disclose to other eNet clients and to third parties information that we in
good faith believe is appropriate to cooperate in investigations of fraud or other
illegal activity. For example, this means that if we conduct a fraud investigation
and conclude that one side has engaged in deceptive practices, we can give that
person or entity's contact information (but not bank account or credit card
information) to victims who request it.
If you open a eNet account directly on a third party website or via a third party
application, any information that you enter on that website or application (and
not directly through eNet services) will be shared with the owner of the third party
website or application and your information may be subject to their privacy policies.
Disclosure to Third Parties Other Than eNet Clients
eNet will not sell or rent any of your personally-identifiable information to third
parties. eNet will not share any of your personally-identifiable information with
third parties except in the limited circumstances described in paragraphs 1 to 8
below, or with your express permission (and with other eNet clients as described
above). These third parties are limited by law or by contract from using the information
for secondary purposes beyond the purposes for which the information is shared.
Our Contacts with eNet Clients
We send users regular emails to provide requested services and we also communicate
by phone to resolve customer complaints or investigate suspicious transactions.
We use your email address to confirm that you have opened a eNet account, to send
you notice of payments that you execute through eNet to send information about
important changes to our products and services and to send notices and other disclosures
required by law. Generally, users cannot opt out of these communications, but they
will mainly be for information purposes, rather than promotional.
We also use your email address to send you other types of communications that you
can control, including the eNet Periodical newsletter, auction tips, customer surveys
and notice of special third-party promotions. You can choose whether to receive
some, all or none of these communications when you complete the registration process,
or at any time after that, by logging in to your account on the eNet website and
changing your preferences in the Profile page of the My Account tab. You can also
use the same procedure to change your choices at any time.
In connection with independent audits of our financial statements and operations,
the auditors may seek to contact a sample of our customers to confirm that our records
are accurate. However, these auditors cannot use personally-identifiable information
for any secondary purposes.
Internet Address Information
We use IP addresses, browser types and access times to analyse trends, administer
the site, improve site performance and gather broad demographic information for
Your Use of Information and Our Services
To facilitate the transactions between eNet members, our service allows you limited
access other users' contact or postage information. As a seller you may have
access to the name, email address and other contact or postage information of the
purchaser and as a purchaser you may have access to the name, email address and
other contact information of the seller.
By entering into our User Agreement, you agree that you will only use other users'
personally-identifiable information which you obtain through the site or through
a eNet-related communication or eNet-facilitated transaction, for: (a) eNet-related
communications that are not unsolicited commercial messages, (b) completing a transaction
(e.g. postage of a purchased item or dispute resolution) and (c) any other purpose
that such user expressly agrees to after adequate disclosure of the purpose(s).
In all cases, you must provide users with the opportunity to remove themselves from
your database and review any information you have collected about them to comply
with Kuwaitn privacy laws. In addition, under no circumstances, except as defined
in this Section, can you disclose personally-identifiable information about another
eNet user to any third party without the consent of that other user after adequate
disclosure. Note that law enforcement personnel and other rights holders are given
different rights with respect to information they access.
eNet does not tolerate spam. Therefore, without limiting the foregoing, you may
not add a eNet user to your mail list (email or physical mail) without their express
consent after adequate disclosure, even if said user has previously made a purchase
from you. We strictly enforce this Policy. To report eNet-related spam to eNet,
please contact us.
eNet is committed to dealing with your customer information with high standards
of information security. We use computer safeguards such as firewalls and data encryption,
we enforce physical access controls to our buildings and files, and we authorise
access to personal information only to specific employees who need it to to fulfill
their job responsibilities. For more information on eNet's security practices,
please visit the eNet Security Centre.
The security of your eNet account also relies on your protection of your eNet password.
You cannot share your eNet password with anyone. If you do share your eNet password
with a third party for any reason, including because the third party has promised
to provide you additional services such as account aggregation, the third party
will have access to your account and some of your personal information and you may
be responsible for actions taken by the third party using your password. If you
believe someone else has obtained access to your password, please change it immediately
by logging in to your account at www.e.net.kw and changing your Profile settings
and also contact us right away as described in Section E below. eNet will never
ask you to send your password or other sensitive information to us in an email
, though we may ask you to enter this type of information on the eNet website, which
will always have a URL beginning with https://www.e.net.kw or https://dealer.e.net.kw.
Any email or other communication requesting your password, asking you to provide
sensitive account information via email, or linking to a website with a URL that
does not begin with https://www.eNet.com/au should be treated as unauthorised and
suspicious and should be reported to eNet immediately by sending it to
You can review the personal information you provided to us and make any desired
changes to that information, or to the settings for your eNet account, at any time
by logging in to your account on the eNet website and changing your preferences
in the Profile page. You can also close your account through the eNet website. If
you close your eNet account, we will mark your account in our database as "Closed,"
but will keep your account information in our database. This is necessary to deter
fraud, by ensuring that persons who try to commit fraud will not be able to avoid
detection simply by closing their account and opening a new account. However, if
you close your account, your personally-identifiable information will not be used
by us for any further purposes, nor sold to or shared with third parties, except
as necessary to prevent fraud and assist law enforcement, or as required by law.
If you have any questions about this privacy statement, eNet's information practices,
or your dealings with eNet, you can contact us on line using the contact details
available when you log in to your eNet account or calling (965) 22474620 Sunday
to Thursday 9:00 am - 4:00 pm Kuwait Time, or write to us, "Attention: eNet,
Behbahani Complex, 15th Floor, Jaber Al-Mubarak St., Sharq, P.O.Box 1459 Safat,