Q: I paid for an online voucher, but I did not receive it?



Ans: Please ensure to provide us with information related to the payment and the mobile number you used in the payment, and we will check it out and contact you ASAP.
Q: I wanted to pay for a certain online voucher, but I paid for another card by mistake. Can you please help me and fix my mistake?



Ans: Please note that purchased cards are nonrefundable and nonreplaceable.
Q: I paid for online voucher and the code I got is already redeemed, the following error returned "Error code already redeemed". What is the solution?



Ans: Please ensure to provide us with the information related to the payment and the error you faced, screenshot can do the job and we will check it out and contact you ASAP.
Q: I wanted to pay for charging my mobile number using one of eNet KIOSK machine, but I paid extra cash, Can I retrieve back the extra cash I paid?



Ans: Kindly ensure to provide us with information related to the payment like your name, your mobile number, the date and time, the KIOSK location, the amount of the extra cash and the receipt or screenshot. We will check it out and will try to fix it
Q: I have purchased an online voucher and lost the secret code. Could you please resend it?



Ans: Please ensure to provide us with information related to the payment and the mobile number you used in the payment, and we will check it out and contact you ASAP.
Q: I made a transaction for my Orbex account. My transaction failed so I called my bank and they told me that the amount is in hold. What is the solution?



Ans: Please ensure to provide us with information related to the payment and the error if exists, screenshot can do the job and we will check it out and fix it.
Q: Recharge code is not received, so how to get it?



Ans: Please note that the Top-up code exists in the receipt you received by email. If you did not receive it, please provide us with your mobile number and we will send it to you via SMS.
Q: I paid, and the amount is deducted from my bank account and my line bill is not paid. What is the solution?



Ans: Please ensure to provide us with information related to the payment and the mobile number you used in the payment, and we will check it out and contact you ASAP.
Q: I paid, and the amount is deducted from my bank account, but I did not get the service. What is the Solution?



Ans: Please note that if you paid for Top-up, the code exists in the receipt you received by email, contact us and we will send it to you via SMS. If your complaint is not related to top-up service, then, please ensure to provide us with information related to the payment and the error if exists, screenshot can do the job and we will check it out and fix it.
Q: I wanted to pay for charging my mobile number, but I inserted a wrong number by mistake, have I lost the money? Can you please help me?



Ans: Please ensure to provide us with information related to the payment, screenshot can do the job, send us also the wrong number and the right number. Send us also copy of your Civil ID and we will check it out and will try to fix it.
Q: I wanted to pay for top-up my mobile number, but I inserted a wrong number by mistake, have I lost the money? Can you please help me?



Ans: Unfortunately balance top-up can’t be canceled or refunded.
Q: I wanted to pay for my mobile number bill, but I inserted wrong amount by mistake, can you please help me?



Ans: Please ensure to provide us with information related to the payment, screenshot can do the job. Send us also copy of your Civil ID and we will check it out and will try to fix it.